Frequently Asked Questions

Yes. All our products are free from parabens, sulphates, mineral oils, known endocrine-disrupting chemicals and carcinogens. We prioritise clean, transparent and safe ingredient profiles.

Our formulations are designed to be gentle and are tested for safety and tolerance. However, as with any skincare product, we recommend a patch test before first use.

No. Ruya products are free from artificial colours. The colours come from herbs and botanical extracts used in the formulation.

Yes. Ruya does not test on animals. Our products are cruelty-free and ethically crafted.

All our formulations are designed to support a wide range of skin types. For specific concerns or conditions, you can refer to the product description or contact us for guidance.

Visible results vary from person to person. Most customers notice improvements within 2–4 weeks of consistent use, with deeper benefits appearing over longer-term application.

Store them in a cool, dry place away from direct sunlight to preserve the purity and potency of natural ingredients.

Yes. We follow a small-batch production model to maintain quality, freshness and consistency in every bottle and jar.

All Ruya products are researched, formulated and manufactured in India, adhering to high standards of quality and safety.

Yes. We deliver across India through trusted courier partners to ensure timely and safe delivery of your products.

Once your order is shipped, you will receive an email or SMS with a tracking link. You can use this link to follow your order in real time.

International shipping is currently not available. We will update our customers once this service is introduced.

For hygiene and safety reasons, skincare and haircare products cannot be returned once opened or used. However, if you receive a damaged, leaked or incorrect product, we will replace it at no additional cost.

We request customers to record an unboxing video at the time of opening the package and send it to us within 24 hours of receiving the package. This helps us verify the issue and ensures a smooth and quick replacement process.

Orders can be cancelled within 4 hours of purchase or before the product has been shipped—whichever is earlier. Once shipped, cancellations are not possible.

Refunds are provided only for cancelled orders (before shipping) or for orders that cannot be fulfilled from our end.